Online Payment FAQs

Is there a fee to use the online payment service?

There is a $15.00 convenience fee to use this service. If the payment exceeds $650 please contact the credit union.

Can I pay my mortgage or credit card with the online payment service?
If you need to make a payment on your mortgage or credit card, please log in to online banking.

What do I do if I forget my user ID?
You will need to re-register and choose a new username which is your email address.

How do I reset my password? What if I can’t remember my password?
Click on "Forgot your Password?" and follow the steps to reset the password.

I can log in, but I cannot make a payment.
If you can log in, but cannot make a payment, it means you do not have eligible accounts, or you do not have a payment due on a FirstLight loan.

I am a joint account holder. Can I register in my name?
Registration will be accepted as long as the email address is existent on another account.

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