Frequently Asked Questions

Answers to frequently asked questions about your new Visa Debit Card

Q: Why am I receiving a new debit card?

A: Your card now includes chip and contactless technology. You’ll enjoy global acceptance plus an enhanced level of security.

Q: How does chip technology protect my information?

A: Every time you use your card at a chip-activated terminal, the embedded chip generates a one-time use code. This code is virtually impossible to counterfeit and helps reduce in-store fraud.

Q: What should I do with my existing FirstLight Visa Debit Card?

A: Once you activate your new card, please destroy your existing card for security reasons.

Q: Where can I use my chip card?

A: You can use your card at millions of places that accept Visa Debit Cards, at home and around the world.

Q: Can I still swipe my card to pay?

A: Yes. If a merchant is not yet chip-activated, simply swipe your card and enter your PIN or select CREDIT and sign for your purchase, if necessary.

Q: Does my chip card work at the ATM?

A: Yes. You can still use your card to get cash, check your balance and more. Be sure to insert the chip end of your card into the ATM with the chip facing up. Your card will remain in the ATM until your transaction is complete.

Q: How do I change my PIN?

A: Simply call (888) 891-2435 anytime (24/7) from your primary phone to select a PIN.

Q: Will I have to pay any fees to use my chip card?

A: No. There are no additional fees to use your new debit card.

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