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Live Chat

Chat with a Member Experience Representative for general member inquiries from your personal computer or mobile device. Member must login to online banking and click on “Chat Now” in the tab section.

Meet Virtually

Schedule a video conference with a Member Services Representative

By Phone

Schedule a phone conversation with a Member Services Representative

Mailing Information
P.O. Box 24901
El Paso, TX 79914-9001
Administrative Building
9983 Kenworthy Street
El Paso, TX 79924
Routing Number
312080941
Text Telephone or Telecommunication Device for Deaf (TDD)
If you need assistance communicating over the telephone, please dial 711 to use the free Telecommunications Relay Service. For more information on this service click here.
Live Chat
Chat with a Member Experience Representative for general member inquiries from your personal computer or mobile device. Member must login to online banking and click on “Chat Now” in the tab section.
Hours (MST)
Monday - Friday 8:00am - 6:00pm
Saturday 9:00am - 1:00pm
Live Video Banking
Speak with a Live Video Banking Agent through your mobile device or personal computer to open an account, apply for a loan, wire transfer, or general inquiries.
Learn More
Hours
Monday - Thursday 9:00am - 5:00pm (MST)
Friday 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
Loan payments
866.310.6919
Make a loan payment 24/7; convenience fee applies. Want to learn more about how to make a loan payment without a convenience fee, click here.
Hours
Monday - Sunday 24 hours a day
Collection Department
915.562.1172 option 6
Hours
Monday - Friday 9:00am – 5:00pm
Member Experience Contact Centers
El Paso915.562.1172
Las Cruces575.526.4401
Hours
Monday - Friday 8:00am - 6:00pm (MST)
Saturday 9:00am - 1:00pm
PAL is your personal 24/7 Member Audio Response System to check balances, transfer funds, make loan payments, or apply for one of our loans.
800.362.9076
To conduct your personal banking needs
Option 1
To report a card lost or stolen
Option 2
Option 3
To apply for a loan or credit card
Option 4
To speak to a Member Advisor
Option 5
To speak to a Collections Representative
Option 6
To activate your new debit card
Option 7
To change your debit card pin
Option 8
Hours
Monday - Sunday 24 hours
Reorder checks 24 hours a day
800.355.8123
Tired of writing or carrying checks, obtain a Visa Debit Card by clicking here
Let us know about an unsatisfactory experience Submit a complaint or report a problem below:
Please complete this form regarding your concern and we will respond to you within one business day

Visa Debit Contactless Card
800.229.5414
Contact Member Service to report fraud, dispute transaction(s), or report your card lost or stolen to Cardholder Services
Credit Card
800.229.6132
Contact Member Service to report fraud, dispute transaction(s), or report your card lost or stolen to Cardholder Services
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