Text Telephone or Telecommunication Device for Deaf (TDD)
If you need assistance communicating over the telephone, please dial 711 to use the free Telecommunications Relay Service. For more information on this service click here.

Live Chat
Chat with a Member Experience Representative for general member inquiries from your personal computer or mobile device. Member must login to online banking and click on “Chat Now” in the tab section.

Hours (MST)
Monday - Friday 8:00am - 6:00pm
Saturday 9:00am - 1:00pm

Live Video Banking
Speak with a Live Video Banking Agent through your mobile device or personal computer to open an account, apply for a loan, wire transfer, or general inquiries.
Learn More

Hours
Monday - Thursday 9:00am - 5:00pm (MST)
Friday 9:00am - 6:00pm
Saturday 9:00am - 1:00pm

Loan payments
866.310.6919
Make a loan payment 24/7; convenience fee applies. Want to learn more about how to make a loan payment without a convenience fee, click here.

Hours
Monday - Sunday 24 hours a day

Collection Department
915.562.1172 option 6

Hours
Monday - Friday 9:00am – 5:00pm

Member Experience Contact Centers
El Paso915.562.1172
Las Cruces575.526.4401

Hours
Monday - Friday 8:00am - 6:00pm (MST)
Saturday 9:00am - 1:00pm

PAL is your personal 24/7 Member Audio Response System to check balances, transfer funds, make loan payments, or apply for one of our loans.
800.362.9076

Hours
Monday - Sunday 24 hours

Reorder checks 24 hours a day
800.355.8123
Tired of writing or carrying checks, obtain a Visa Debit Card by clicking here

Visa Debit Contactless Card
800.229.5414
Contact Member Service to report fraud, dispute transaction(s), or report your card lost or stolen to Cardholder Services

Credit Card
800.229.6132
Contact Member Service to report fraud, dispute transaction(s), or report your card lost or stolen to Cardholder Services