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Contact Us

Please contact us at the following or visit any of our conveniently located branches for all your financial needs.


Member Service Center

1-800-351-1670

El Paso: (915) 562-1172
Las Cruces: (575) 526-4401
Fax: (915) 249-3810
Hours: Monday through Friday 8am to 6pm; Saturday 9am to 1pm (Mountain Standard Time)

Personal Access Line (PAL)

Call: (800) 362-9076

 
Live Video Banking

Live Video Banking

Video Chat with a local and live Member Experience Representative through your mobile device or desktop.

Live Video Banking Hours: Monday through Thursday 9am to 5pm; Friday 9am to 6pm; Saturday 9am to 1pm (Mountain Standard Time)

Learn More

Live Chat

Log into Online Banking to chat with one of our Member Advisors from your desktop by selecting the Chat Offline tab or by selecting the Live Chat option under the More option on our Mobile App.

Live Chat Hours: Monday through Friday 8am to 6pm; Saturday 9am to 1pm (Mountain Standard Time)

Email

Send us a secure email by logging into Online Banking and selecting Secure Email under the Support option on the top right of your screen from your desktop or by selecting Email Us under the More option in our Mobile App.

Emails may also be sent to cumail@firstlightfcu.org

VISA Debit/Credit Cards

For Debit Card member service, to report fraud, dispute transaction(s), or report your card as lost/stolen please contact Cardholder Services.

1-800-229-5414

For Credit Card member service, to report fraud, dispute transaction(s), or report your card as lost/stolen please contact Cardholder Services.

1-800-229-6132

To make payments 24 hours a day, seven days a week
Call: 1-866-310-6919

To reorder checks 24 hours a day, seven days a week
Call 1-800-355-8123

ABA/Routing Number

312080941

Mailing Address

FirstLight Federal Credit Union
P.O. Box 24901
El Paso, TX 79914-9001

Administrative Building

9983 Kenworthy St.
El Paso, TX. 79924

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