FAQ

Q. Why did you change to a new Online Banking provider?
We upgraded to a new online banking provider to ensure that we provide the most innovative solutions and a rich online experience. 

Q. Do I need to re-register for Online Banking?
You do not have to re-register for Online Banking. However there are some steps you may need to take in order to access your new online banking account.

Q. What is different about the Online Banking solution?
There are some exciting changes with this upgrade. Online Banking now will feature check deposit on our mobile app, the ability to share account access with others without sharing your login credential, and more there will be more features in the near future.

Q. Will I be able to view recent transactions, pay bills and set reminders with the new Online Banking and Bill Pay system?
Yes. However, you will notice that the screens and menus are different and more user friendly.

Q. How do I view my statements?
You will be able to find e-statements easily from the navigation once you log into Online Banking. In Online Banking you will need to select the “Additional Services” tab and then select “Statements” to view your statements electronically.

Q. Is Bill Pay information converting with Online Banking, or do I have to re-enter all of my information?
All bill pay information, including payee information, will convert and it will not be necessary for you to re-enter your information.

Our new Bill Pay system will deduct bill payments from your account the day the merchant is paid rather than the day the payment is sent. If you have more than one payment set up for a payee, only the first payment scheduled will be transferred to the new platform.

Q. Who can I pay using Bill Pay?
You can pay anyone in the United States that you would normally pay by check or automatic debit. Even if you don't receive bills from the company or person you want to pay, you can still add the information we use to make payments. You can pay large companies and small companies, as well as individuals such as child care providers or family members. When you pay a bill, Bill Pay sends the payment electronically whenever possible. If the company or person cannot receive electronic payments, Bill Pay prints a check and sends it to the address you provide when adding your payee.

Q. Which bills can't I pay with Bill Pay?
You cannot use Bill Pay to pay any company or person with an address outside the United States or its territories.

Q. Are my bill payments guaranteed?
We assure that your electronic payments are safe and reliable. When your payments are processed, you are protected in the unlikely event of unauthorized transactions or processing delays.


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