Luna - FirstLight Federal Credit Union's Virtual Assistant
Luna is our Virtual Assistant ready to help with any questions you might have about FirstLight! She is designed to quickly get you the answers you need to common and frequently asked questions. It’s all about the experience – and we want our members to experience exceptional, fast, and convenient service around the clock.
With Luna on our team, she brings to you:
WHERE CAN YOU FIND LUNA:
Easy, simply visit our home page and she can be found on the bottom right-hand corner of the page. And better yet…she’s on mobile as well. Click on the chat icon and go ahead, start chatting with Luna today!
On the Phone:
When you call FirstLight Federal Credit Union at 800.351.1670, Luna will be your first interaction point and present you with a new conversational voice-driven experience to service your call.
Online Banking: You can chat with Luna via the chat icon on located on the bottom right-hand corner of the screen.
To speak with a live Member Representative, simply let Luna know in the chat you would like to speak with a Live Representative and she will connect you with a live person via chat.
To speak with a live Member Representative via Mobile Banking, simply click on "More", then find and click on "Live Chat" and you'll be connected to a Live Representative.
WHAT CAN YOU ASK LUNA:
You can ask Luna just about anything and she will answer to the best of her ability, yep both via chat or over the phone! If for any reason there is something she cannot help you with, she will refer you to speak with one of our friendly representatives.
You can ask her:
Disclosure: Standard data rates may apply.