Once your card arrives in your mailbox, follow the steps below to activate and begin using your card.
Online/Mobile Banking
Log into Online or Mobile Banking.
Click on the “Card Management” tab, then select “Activate.”
Fill in the required information.
Update your new card information for recurring charges with merchants and your digital wallet.
Securely discard your old debit card. For your protection, your existing card will be deactivated no later than September 8, 2019.
Or Call (888) 691-8661
Follow the prompts to complete your activation.
Update your new card information for recurring charges with merchants and your digital wallet.
Securely discard your old debit card. For your protection, your existing card will be deactivated no later than September 8, 2019.
Your PIN will remain the same. If you would like to get a new PIN, please call (888) 891-2435. Your PIN will not be sent in the mail.
After your activation has been completed, use your new chip-enhanced and contactless debit card anywhere Visa is accepted.
The debit card you’ve come to trust is getting even better.
Starting July 2019, FirstLight will begin issuing new chip-enhanced and contactless Visa Debit cards to all debit cardholders. Expect your new card to arrive in the mail soon.
Enjoy the possibilities of your FirstLight Visa Debit Card:
Use your card at millions of locations worldwide– Your chip-enhanced card allows you to pay at national merchants and at international merchants where chip cards are standard
Pay with confidence – Your chip card comes with enhanced security and protection against card counterfeiting and fraud
Experience the ease of contactless transactions – Your card is also enabled with the ability to ‘tap to pay’. For small-dollar amount purchases, you can tap your card on terminals with the following symbol to pay . If a merchant does not have this functionality, you will need to insert the card into the terminal to complete the transaction.
Plus! You’ll continue to enjoy your favorite benefits:
Turn everyday purchases into cash with Online Banking Purchase Rewards
Add your card to your digital wallet or favorite wearable device
Access to over 100 El Paso and Las Cruces ATMs including 7-elevens and Walgreens* and nearly 30,000 nationwide no-fee ATMs through the CO-OP Network
*Walgreens and 7-Eleven No Fee ATMs include Cardtronics ATMs only
Using Your Chip-Enhanced Card
When making a transaction with your new chip-enhanced card, it’s important to leave the card in the terminal until the transaction is complete. (if you remove the card too soon, the transaction will end and your purchase will not be processed.)
Insert the chip portion of the card into the terminal with the chip facing up
Follow the prompts on the terminal screen
The terminal will display the purchase amount
When your transaction is complete, you will be prompted to remove your card
At restaurants, a portable terminal may be brought to your table. Remember, if a chip terminal is not available, you will still be able to make purchases by swiping your card and signing your receipt.
Tapping to pay with a contactless Visa card is fast, easy and secure
. If a merchant does not have this functionality, you will need to insert the card into the terminal to complete the transaction.
