Contact Us

Get in Touch with FirstLight

Whether you need answers or assistance, our team is ready to help.

Meet Virtually

Schedule a video conference with a FirstLight Representative to open an account, apply for a loan, complete a wire transfer, and much more.

Hours (MST)
Monday - Friday 8:00am - 6:00pm
Saturday 9:00am - 1:00pm

Educational Speaker

Schedule an in-person or virtual financial education workshop for your classroom, organization, or business.

Social Media

Connect with us on social media to stay up to date on FirstLight events & happenings.

Shout Outs & Recommendations

Whether you received great service or have suggestions to help the credit union, please send us an email at LetUsKnow@FirstLightfcu.org

Administrative Building

9983 Kenworthy Street
El Paso, TX 79924

Routing Number

312080941

Text Telephone or Telecommunication Device for Deaf (TDD)

If you need assistance communicating over the telephone, please dial 711 to use the free Telecommunications Relay Service. For more information on this service click here.

Find the support you need.

Live Chat

Chat with a Member Experience Representative for general member inquiries from your personal computer or mobile device. Member must login to online banking and click on "Chat Now" in the tab section.

Hours (MST)
Monday - Friday 8:00am - 6:00pm
Saturday 9:00am - 1:00pm

Live Video Banking

Speak with a Live Video Banking Agent through your mobile device or personal computer to open an account, apply for a loan, wire transfer, or ask general inquiries.

Hours (MST)
Monday - Friday 8:00am - 6:00pm
Saturday 9:00am - 1:00pm

Loan Payments

866.310.6919

Make a loan payment 24/7; convenience fee applies.

Member Experience Contact Centers

El Paso - 915.562.1172
Las Cruces - 575.526.4401

Hours (MST)

Monday-Friday 8:00am - 6:00pm

Saturday 9:00am - 1:00pm

Member Solutions Center

915.562.1172 x1794
Hours (MST)
Monday - Friday 8:00am - 6:00pm

Reorder Checks

800.355.8123

Tired of writing or carrying checks, obtain a Visa Debit Card.

Visa Debit Contactless Card

800.229.5414

Contact Member Service to report fraud, dispute transaction(s), or report your card lost or stolen to Cardholder Services

Card Activation

888.691.8661

To activate your debit, credit or ATM card, please call from the phone we have on file.

PIN Selection

888.891.2435

To select a PIN for your debit, credit or ATM card, please call from the phone we have on file.

Credit Card

800.229.6132

Contact Member Service to report fraud, dispute transaction(s), or report your card lost or stolen to Cardholder Services

FirstLight Perks

915.277.3420

Email: memberservice@firstlightperks.org

FirstLight Perks is a rewards program for select, eligible members only. Members who are presented with this offer may earn a certificate redeemable for a free gift card when using their FirstLight Visa® Debit Card.

Let us help you

We make applying easy

We make applying for a loan fast, simple, and stress-free.

apply for a loan ¹

apply for a mortgage loan ²

Need to become a member?

We’re more than a financial institution—committed to the communities we serve.

become a member

Have questions?

We're part of your community—and always happy to help.

Disclosures

¹ Membership eligibility applies. All loans are subject to approval. Other restrictions may apply. FirstLight is an Equal Opportunity Lender.

² All loans are subject to credit qualification and approval. Mortgage loans are available only on properties located in Texas and New Mexico. Certain fees and conditions apply. Membership eligibility requirements apply. Equal Housing Lender.