Visit with a local and “live” Member Experience Representative through your desktop or mobile device

It's secure and easy to use.

Our bilingual representatives can help you via a video call from anywhere you are. From opening a new account to applying for a loan, our virtual team can assist with most transactions you would conduct at a branch engagement center.

Video Banking

Begin a Live Banking session ¹ with one of our Member Experience Representatives and conduct any of the services below:

Open an account
Add an account or joint accountholder
Apply for a loan
Get skip-a-pay assistance
Initiate a wire transfer
Request account information
Sign forms or documents
Transfer funds between member accounts

Let us help you

We make applying easy

We make applying for a loan fast, simple, and stress-free.

apply for a loan ²

apply for a mortgage loan ³

Need to become a member?

We’re more than a financial institution—committed to the communities we serve.

become a member

Have questions?

We're part of your community—and always happy to help.

Video Banking FAQs

Why doesn’t my browser open the link?

Microsoft Chrome and Microsoft Edge are the only browsers compatible with Video Banking. You will need to open the link in one of those browsers.
Why is the representative unable to hear or see me?

Make sure you have given Video Banking permission to access the microphone and the camera while using the application. You can do this in the settings menu. Follow the steps to check your setup before beginning the call.
Can Business Members use Video Banking?

Currently this platform is only available for our Consumer Accounts, but we hope to expand our area of service in the future.
Can I make deposits using Video Banking?

Video Banking does not support mobile deposits. For this service, please use our mobile deposit service within online banking.
How will FirstLight ensure security during this process?

All representatives will follow strict security and privacy procedures as determined by the credit union in order to protect your account and identity.
While using Video Banking I was prompted to install an extension in Chrome, why?

In order to utilize some of the features within video banking, the extension must be installed. You will receive a prompt from Chrome if this is needed or it can be found here.

Disclosures

¹ Data rates may apply. Business accounts not eligible.

² Membership eligibility applies. All loans are subject to approval. Other restrictions may apply. FirstLight is an Equal Opportunity Lender.

³ All loans are subject to credit qualification and approval. Mortgage loans are available only on properties located in Texas and New Mexico. Certain fees and conditions apply. Membership eligibility requirements apply. Equal Housing Lender.

Video Banking

Begin a Live Banking session 1 with one of our Member Experience Representatives and conduct any of the services below:

Let us help you

Video Banking FAQs

Begin a Live Banking session ¹ with one of our Member Experience Representatives and conduct any of the services below: