Card Controls

Turn it off. Turn it on. Stay protected.

Protect your cards with real-time control! Card Controls ¹ is a tool that gives you full control of your card transactions and enables protection for your FirstLight Debit and Credit Cards.

And even better is customizing your preferences between different cards! Start taking control today!

Card Control Alerts

With Card Controls, you can:

Turn off your card when you're not using it

Set limits on your spending

Decline transactions outside of YOUR preferred settings

Protect your cards from potential fraud use

Track activity with real-time alerts received via Text, Push notifications or to your email!

Control dependent(s) purchases to avoid misuse

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And even better is customizing your preferences between different cards! Start taking control today!

Card Control Details

Alert Delivery Options

The Alert Delivery Options screen allows you to customize how you receive alerts on your debit, credit or ATM card activity. If you do not want to receive an alert for an option, simply toggle OFF the method to stop receiving alerts for that card. At least one delivery option must be enabled for each card.

Phone Numbers and Email Address are pulled from the Alerts and Notification setup in Online Banking. If you are not enrolled, please log into your Online banking account, select Additional Services, and then Text Banking & Alerts. From this screen you can enroll in Alerts and Notification or update your email address and phone number.

SMS Text Alerts - If an option to enable SMS Text Alerts does not display, you can enable them by logging into online banking, select Additional Services, and then Text Banking & Alerts . Follow the onscreen prompts for adding your phone number for Text Message Banking. Once Text Message Banking is enabled, please return back to your Debit Card Alerts & Controls screen. Access the Alert Delivery Options and you will now see your phone number and the toggle to enable SMS Text Alerts for Debit Card Alerts.

Push Notifications - If an option to enable Push Notifications does not display, you can enable them by accessing your FirstLight FCU mobile app's menu and going to Settings. Once in the Settings menu you can enable Push Notifications by clicking on the link. Once Push Notifications is enabled, please return back to your Debit Card Alerts & Controls screen. Access the Alert Delivery Options and you will now see the toggle to enable Push Notification for Debit Card Alerts.
Spending Limit

The Spend Limits screen allows you to block transactions greater than the amount you enter on screen. You can also enter a dollar amount to receive alerts greater than the amount you entered. Any transaction that is blocked will trigger an alert even if it is lower than the amount you entered.
Location Type

The Location Type screen allows you to block transactions from merchants processing transactions internationally. If you have your Send Alerts setting set to Preferred Transactions, you can also turn on or off alerts for foreign transactions. If you are blocking foreign transactions, you will not be able to turn off the alert.
Transaction Type

The Transaction Type screen allows you to block transactions by types such as Mail/Phone Orders, ATM transactions, Online purchases, and more.

If you have your Send Alerts setting set to Preferred Transactions, you can also turn on or off alerts for specific types.

If you are blocking the transaction type you will not be able to turn off the alert.
Merchant Type

The Merchant Type screen allows you to block transactions from specific merchant categories such as: Gas Stations, Department Stores, hotels, airlines, and many more. If you have your Send Alerts setting set to Preferred Transactions, you can also turn on or off alerts from specific merchants. If you are blocking the merchant type you will not be able to turn off the alert.
Send Alerts For

By default, alerts are not enabled for All Transactions. If you do want to receive Alerts for every transaction, you can change your preference to Preferred Transactions or Blocked Transactions Only. To help protect your account we will always send an alert if you are blocking transactions and one is attempted. If you receive an alert on transactions that you did authorize please contact us immediately at 800.351.1670.
Alerts and Preferences

The Alerts and Control Preference screen offers even more control on how you receive your alerts and for what types of transactions. Changes to Card Controls are effective instantly, giving you greater control of your card.
Card On/Off

To turn your card ON/OFF, simply select the toggle to set your desired card status. Changes to your card status are instant, giving you control of when your card may be used.

When the card is turned ON, you can use it to make purchases and other normal transactions.

When the card is turned OFF, one-time transactions using your card or card number will be declined.

Recurring transactions will still process when your card is turned OFF.
Card List

Card Alerts & Controls screen displays your enrolled card(s) with the ON/OFF status of each card. Each card is identified by the last 4 digits of your card number. You may also create a nickname for your card by selecting the pencil, next to the card name.

Disclosures

¹ Message and data rates may apply. Membership eligibility requirements apply. Intermittent disruptions as a result of network performance issues and outages beyond our control may delay card control service functionality. View Card Control Terms & Conditions.

² Membership eligibility applies. All loans are subject to approval. Other restrictions may apply. FirstLight is an Equal Opportunity Lender.

³ All loans are subject to credit qualification and approval. Mortgage loans are available only on properties located in Texas and New Mexico. Certain fees and conditions apply. Membership eligibility requirements apply. Equal Housing Lender.