The credit union recently experienced computer issues that caused an interruption to services for the majority of the day on Wednesday April 23, 2014. Systems have been up and running since 4:30 am this morning and regular operations have returned to all branch and online services. Computer system issues from our current core provider, which is the system that posts all transactions, have been corrected and services have returned to normal. Member accounts and funds were always secure and no breach of information occurred.
All transactions that were handled manually by branch or call center staff and all member information will be updated by 11:00 am today, Thursday April 24th. If you see any incorrect data or fees in your account please contact us so we can help correct it.
I would also like to take this opportunity to let you know what FirstLight is doing to correct the technical issues that we have recently experienced with our current core system provider.
After much consideration and based on an assessment that we made last year, we decided to begin a conversion to a new core system provider. The new system will greatly enhance our capabilities, and provide you with the reliable and cutting-edge services you deserve.
We are currently making great strides in this conversion process and expect to complete it by the end of this year. As we approach the new core system launch date, we will keep you posted on the enhancements that will greatly improve your membership with us.
FirstLight would like to thank our members for their patience and those who voiced their concerns. We understand the inconvenience this has caused and are committed to providing you the best possible service. We apologize for the inconvenience and assure you that we are taking appropriate long-term measures to improve your banking experience.
We appreciate and value your membership more than anything.
Karl T. Murphy