Whether you need to finance a new home or refinance an existing home loan. Our trusted mortgage loan originators are here to help at every step of the home loan process.
Here’s what we have to offer:
If you believe an error has been made on your mortgage loan or have questions pertaining to the servicing of your account, please send us a written statement addressing your inquiry or the error in question. If you are writing about an error, please include documentation to support why you believe we have made an error on your account. Your letter must be signed and contain your full name, property address, loan number and your current contact information so we may follow up with you. Please forward letters and supporting documentation to the address below:
FIRSTLIGHT FEDERAL CREDIT UNION
Attn: Mortgage Servicing Dept – Dispute / Inquiry
P.O. Box 4318 , El Paso, Texas 79914
*Non-dispute inquiries can also be addressed by contacting the Mortgage Servicing Department at (800) 351-1670 Ext. 1796
Click here to access the Home Loan Assistance form
**Continue to make your monthly payments to the issuer/merchant until you receive a statement from the issuer/merchant reflecting the balance transfer payment. Existing FirstLight FCU loans or credit cards will not be eligible for balance transfers. FirstLight FCU will not be responsible for any finance charges or late fees incurred due to your nonpayment. Each balance transfer will be treated as a purchase as described in your Credit Card Agreement and is subject to credit availability. If there is a balance transfer promotion, any balance transfers processed after the promotional period will incur finance charges at the standard rate. Minimum payments will be applied to any balance at the lower rate before being applied to balances at the card’s standard rate. To the extent your payments exceed the minimum payment due each billing period, we will apply them to balances with high APRs prior to balances with low APRs. If you have not activated your credit card, please call 1-800-527-7728 to do so. Please be sure to read the Credit Card Agreement and Account Opening Disclosures for more details. Remember, FirstLight Federal Credit Union is here for you as we help you find more ways to move beyond banking!