Personal Access Line (PAL)

24 hour access to your money is just a phone call away. PAL Voice Response Service gives you 24-hour access to your accounts over the phone. With PAL, you can:

  • Check on account balances
  • Transfer funds
  • Report a stolen card
  • Apply for a loan
  • Stop payment on checks & much more

Here’s how to use PAL:  

  • Call from El Paso, (915) 751-1147, or toll-free from anywhere else, 1-800-362-9076.
  • Select 1 - for English or 2 - for Spanish
  • Select 1 - for account balance or 3 - transfer funds or make a payment.
  • Follow these simple steps to access you accounts:

1. Enter your account number followed by the pound sign (#).
2. Enter your 6 to 10 digit personal identification number.
3. Select an option: Inquiries, Transfer funds, Withdraw funds, Loan services or Other services.

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