24 hour access to your money is just a phone call away. PAL Voice Response Service gives you 24-hour access to your accounts over the phone. With PAL, you can:

• Check on account balances
• Transfer funds
• Report a stolen card
• Apply for a loan
• Stop payment on checks & much more

• Call from El Paso, (915) 751-1147, or toll-free from anywhere else, 1-800-362-9076.
• Select 1 - for English or 2 - for Spanish
• Select 1 - for account balance or 3 - transfer funds or make a payment.
• Follow these simple steps to access you accounts:

1. Enter your account number followed by the pound sign (#).
2. Enter your 6 to 10 digit personal identification number.
3. Select an option: Inquiries, Transfer funds, Withdraw funds, Loan services or Other services.