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COVID 19 Virus

To help prevent the spread of COVID-19 and in compliance with CDC recommendations, beginning Monday, June 22nd, our branches will reopen by appointment only by calling 1-800-351-1670 to schedule your appointment if necessary. Branches are only accepting appointments with Member Experience Representative (MER). Our lobby teller lines will remain closed for the time being. Only the member that is conducting the transaction will be allowed into the branch and MUST wear a mask.

We encourage you to use the drive thru, Live Video Banking, Live Chat, our Interactive Video Tellers and ATMs.

As we reopen our branches, we are mindful of your safety, and that of our employees.
These are the steps we are taking to ensure everyone stays safe:

As the COVID-19 still has so many unknown factors, we highly encourage you to continue transacting your business through our digital channels.

#BetterTogether: We’re all in this together. Let’s keep each other safe!

WE ARE HERE TO HELP YOU ….

If you need to conduct business with a representative, for account inquiries, investments, mortgages or business services, please contact us at (800) 351-1670 or Enhanced Secure Email.

You can apply for a loan or open an account at FirstLightFCU.org/apply.

In addition, the following contactless services are also available with safe and easy access.

Online Banking & Mobile App

The safest and easiest way to access your money 24 hours a day during this time is through our online banking services. If you do not have it on your mobile phone, now is a good time to download our app at the App Store or Google Play, or sign up for online banking on our website.

ATMS at Branch Drive-Thrus

As a FirstLight member, you also have access to over 100 El Paso and Las Cruces ATMs including 7-levens and Walgreens* and nearly 30,000 nationwide no-fee ATMs through the CO-OP Network.

Visit co-opcreditunions.org to find a no fee ATM near you and to find out what services are offered at the specific ATM.

*Walgreens and 7-Eleven No Fee local ATMs include Cardtronics ATMs only. Cash dispense only/no deposits.

Video Tellers Thru Interactive Teller Machines
You may conduct some transactions that you would normally do with a teller inside our branch in real-time. Our Video Teller Machines are located at branch entrances listed below and do not require an appointment.

Hours: Monday - Friday 8:00 AM - 8:00 PM, Saturday 9:00 AM - 3:00 PM

Branch Locations: Kenworthy, Lee Trevino, Pike, Zaragoza, Beaumont, Foster & Del Rey

FINANCIAL ASSISTANCE
If you have been impacted by business shutdowns, loss of work hours, or layoffs, please call us at (800) 351-1670, so we can discuss your individual circumstances and help put a tailored plan together to fit your specific needs.

Credit Cards

Signature & Auto Loans

Mortgages

Business Members

Protect yourself from cyber scams
It is important to note that if we reach out to you, we will NEVER ask for confidential information such as your name, password, personal identification number (PIN) or other account information. You can review the Federal Trade Commission's advice for consumers to protect yourself from scams.

Promoting health and safety
We at FirstLight are proud to be a part of your lives and are honored by the trust you place in us. We are not only thinking about your financial security but your health as well. We are working diligently to ensure we are utilizing the best health practices during this pandemic and staying up to date on the latest protocols and recommendations from public health authorities. Our number one priority is protecting the health and safety of our members and employees who are here to serve you.

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