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COVID 19 Virus

Stay Home, Work Safe Update: Tuesday, March 24, 2020

To help prevent the spread of the virus and in compliance with CDC/Stay Home, Work Safe order, beginning on Thursday, March 26th our branch lobbies will be limited to visits by appointment only for the following branches:

Please call us at (800) 351-1670 to schedule an appointment.

The following branches will have their lobbies closed. Drive-thru and/or full functioning ATM’s will still be available.

 

Dear member,

We are here to help you…

FirstLight continues to monitor the latest updates regarding Coronavirus (COVID-19). We want to reassure you that we’re here to help with any financial services you need during these difficult times. You can count on us to be there.

FirstLight has served our members through many times of great unrest and uncertainty and we are well equipped to help members through this challenge as well. You can be assured that your money is safe at FirstLight and we will continue to provide you with safe access to your banking services throughout this pandemic.

Access to your money

The safest and easiest way to access your money 24 hours a day during this time is through our online banking services. If you do not have it on your mobile phone, now is a good time to download our app at the App Store or Google Play, or sign up for online banking on our website.

Through our Online Banking or Mobile App you are able to:

We encourage you to use the drive thru, video tellers with extended hours and/or our 24/7 ATMs. 

As an added resource, FirstLight members have access to over 100 El Paso and Las Cruces ATMs including 7-Elevens and Walgreens* and nearly 30,000 nationwide no-fee ATMs through the CO-OP Network.

If you’ve been financially impacted by this pandemic, our staff is prepared to discuss options and help guide you through these uncertain times. Now, more than ever, we are here to support members like you. Some plans we can help you with include:

We ask that you call us at (800) 351-1670 so that we can service your specific needs.

Protect yourself from cyber scams

It is important to note that if we reach out to you, we will NEVER ask for confidential information such as your name, password, personal identification number (PIN) or other account information. You can review the Federal Trade Commission's advice for consumers to protect yourself from scams.

Promoting health and safety

We at FirstLight are proud to be a part of your lives and are honored by the trust you place in us. We are not only thinking about your financial security but your health as well. We are working diligently to ensure we are utilizing the best health practices during this pandemic and staying up to date on the latest protocols and recommendations from public health authorities. Our number one priority is protecting the health and safety of our members and employees who are here to serve you.

We’re here if you need any additional assistance

If you want to learn more about COVID-19, visit the CDC's resource center. Please continue to promote health and safety during this difficult time and remember we are stronger together.

Sincerely,

Karl Murphy


*Walgreens and 7-Eleven no fee local ATMs include Cardtronics ATMs only.

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